POLICIES

SHIPPING

We accept orders from anywhere in the Universe.
Unless otherwise noted, all orders are shipped from Finland via Posti.
Orders are processed Monday through Friday, excluding holidays.
All items are handmade specially for you, please allow up to 4 weeks for dispatch.

 

DELIVERY

Delivery times vary on destination and chosen service ranging from 2 days to several weeks on international orders.
We are not responsible for carrier delays.
We don't take responsibility for lost or damaged packages.
In the event that a package is lost or damaged, we will assist with the launching of an investigation by the appropriate postal authority.

 

REFUNDS AND EXCHANGES

We only accept returns for store credit within 5 days of delivery date.
We do not refund shipping or handling charges - the customer is responsible for all return shipping fees.
All returns must be authorized prior to shipping with a return authorization.
Returns sent without a return authorization will be refused upon delivery and returned to you at your expense.
All merchandise must be unworn, unused and in original condition.
We reserve the right to refuse return of goods that do not meet our criteria
In all cases, the customer is responsible for all shipping costs.

PACKAGING

Because we care about you and we want the planet you live in to be able to continue sustaining your life, minimal packaging is necessary. All items are sent alone in a biodegradable shipping bag, no other material that is not for the purpose of protecting your items is included to avoid creating waste.

PRIVACY

alyenwear.eu only collects the information necessary for us to complete your order or to contact you regrading the status of your order. The information we collect includes your name, email address, shipping address, and billing address.